Cancellation & Refund Policy
Effective Date: 01 January 2026
Welcome to Stay Niox (Stay Niox). This Cancellation & Refund Policy outlines the terms under which bookings may be canceled and refunds are processed.
1. Cancellation Policy
Cancellation rules may vary depending on the hotel, room type, and booking category. Please review the cancellation policy shown during the booking process.
Standard Cancellation
- Free cancellation may be available if the booking is canceled within the permitted cancellation period.
- After the free cancellation period expires, cancellation charges may apply.
Last-Minute Cancellation
- Bookings canceled close to the check-in time may be treated as non-refundable.
- Applicable charges depend on the individual hotel policy.
No-Show Policy
- If the guest fails to check in at the hotel, the booking will be considered a “No-Show.”
- No refund will be issued for No-Show bookings.
2. Refund Policy
Eligible Refunds
Refunds are processed only if:
- Cancellation is made within the allowed cancellation period
- The booking is marked as refundable
- Payment has been successfully received by Stay Niox
Non-Refundable Cases
Refunds will not be provided in the following situations:
- No-show at the hotel
- Cancellation after the allowed period
- Violation of hotel policies
- Invalid, false, or incomplete guest information
3. Refund Processing Time
- Approved refunds are generally processed within 5–7 business days.
- Additional delays may occur depending on your bank or payment provider.
- Refunds will be credited to the original payment method used during booking.
4. No Partial Refunds
No partial refunds will be provided under any circumstances.
- Early check-out is not eligible for refund
- Booking date or stay modifications do not qualify for partial refunds
- Confirmed bookings are considered non-adjustable unless approved by the hotel
5. Booking Modifications
- Changes to booking details such as date, time, or guest information are subject to hotel approval and availability.
- Additional charges may apply for modifications.
6. Payment Issues
Stay Niox is not responsible for:
- Payment failures caused by banks or payment gateways
- Delays caused by third-party payment service providers
7. Hotel Responsibility
- Refund approvals may depend on hotel-specific policies.
- Stay Niox acts solely as a booking platform and may not control refund decisions made by hotels in certain cases.
8. Contact for Support
For cancellation or refund-related assistance, please contact us:
9. Policy Updates
Stay Niox reserves the right to modify or update this Cancellation & Refund Policy at any time. Updated policies will be published on this page.
By booking through Stay Niox, you agree to this Cancellation & Refund Policy.
